Frequently asked questions

Enlistr is a listing marketplace for the English-speaking Caribbean - not just real estate. On one platform you can browse and book across four kinds of listing: properties (to rent, buy, or book as a stay), events, tours, and services (from plumbers and cleaners to movers and more) - and manage it all from one dashboard.

No - you can browse properties, events, tours, and services without signing in. You only need an account to save favourites, send messages, submit a tenancy application, or book a paid listing.

Click Login in the top-right corner. You can sign up with your email address, Google, or Apple ID. After signing up, our onboarding flow will ask how you want to use Enlistr - as a member (to browse and book), a lister (to publish properties, events, or tours), or a service provider - and your dashboard adapts accordingly.

Anyone can browse and create a customer account from anywhere in the world. Lister and service provider accounts are available to residents of the supported English-speaking Caribbean countries and territories, the United States, the United Kingdom, and Canada. Listing locations and service areas remain within the supported Caribbean region; check the search filters for the full list.

Use the search bar to filter by city, country, price range, property type, bedrooms, and amenities. Switch to map view to see properties geo-pinned, or use list view to compare details side by side.

Yes. Tap the heart icon on any listing card to save it. All your saved listings appear under Favourites in your dashboard.

Open any property listing and click Schedule Viewing. Pick a slot from the lister's available times - you'll get a confirmation email and a reminder 24 hours before. Most listings also offer virtual viewings if you're booking from abroad.

Click the Report link on the listing's detail page. Enlistr is a community-based marketplace: reports are reviewed and acted on quickly, and a listing that draws credible reports is hidden and then removed.

On the property detail page click Apply Now. You'll fill out a short tenancy application - name, contact, employment, references, and any documents the lister has requested. The lister reviews and responds in their dashboard; you'll get a notification when your status changes.

It depends on the lister. Some properties run optional credit / employment checks via third-party providers; others rely on your application and references. The application form will tell you what's required before you submit.

You'll see the approval in your customer dashboard's Recent Activity. The lister will provide the lease and payment instructions that apply to the property; review those terms carefully before signing or paying.

Bookings are short-term property stays (think: vacation rentals). Events are ticketed experiences such as concerts, workshops, festivals, and community events. Tours are guided experiences with a meeting point and a fixed duration. Services are on-demand help from providers, including cleaning, repairs, beauty, transport, welding, and property care.

Open Services, choose a provider, and send a booking request with your preferred date. The provider reviews it, and once accepted you can message them to arrange the details. Enlistr charges only the platform fee shown at checkout; you pay the provider directly under the provider's stated terms.

Go to your dashboard → Bookings, find the reservation, and click Cancel. Any Enlistr platform-fee or refundable booking-guarantee terms are shown before checkout. Payments made directly to a host or provider follow that business's cancellation policy and are not held by Enlistr.

You can message a property host from the listing before you book. For a service, you and the provider can message each other once they've accepted your booking, so you can arrange the details securely on the platform.

Enlistr platform fees and any clearly labelled booking guarantee are processed by an approved payment provider. Enlistr never stores raw card numbers. Enlistr does not collect or hold the host's or service provider's full payment.

Listings are shown in their local currency (JMD, TTD, USD, etc.). Conversion to your card's currency happens at the payment processor.

Yes. All traffic uses TLS 1.3, all sensitive data is encrypted at rest, and we follow industry best practices for access control. See our Privacy Policy for the full breakdown.

On the sign-in page click Forgot password? - we'll email you a reset link valid for 30 minutes.

Go to Dashboard → Settings → Privacy → Close account. Your listings and history are deleted within 30 days; we keep transaction records for the period required by tax and AML regulations.

Email us at support@enlistr.net, or use the chat widget at the bottom-right of any page. We typically respond within a few hours during business hours.